On behalf of the team at GoldOne Hotel & Suites, I welcome you to the exceptionally elegant luxury boutique hotel in the glorious and enigmatic Jeju Island.

Located along the coastline in Seoho-dong near Seogwipo City with a magnificent view over the cobalt-blue ocean, guests are sure to enjoy the unspoilt nature of this island which is a UNESCO World Heritage Site, Biosphere Reserve, and a Global Geopark.

Our guests are promised an ocean view in all our 51 rooms and suites featuring private balconies and jacuzzi rooms, overlooking the ever colour-changing Beom Island, furnished with goose down bedding and pillows, and finished with marble stone, natural wood and textiles. We hope your stay at GoldOne Hotel & Suites is truly timeless and unparalleled.

The team at GoldOne Hotel & Suites is passionate about providing sophisticated and flawless service to ensure that all our guests are relaxed, rejuvenated, recharged and their well-being looked after.

With all this in mind, we look forward to welcoming you at our stunning resort.

Yours sincerely,
General Manager

Introduction: Luxury Boutique Hotel, Healing Hotel

GoldOne Hotel & Suites is a luxury boutique hotel designed over 3 years, featuring 4 oval front structures, offering ocean views in all 51 rooms and suites from private balconies and glass jacuzzi rooms. Based on Feng Shui, GoldOne Hotel & Suites is truly unique for its positive ground energy (地氣) that helps guests feel much better and recharged. The architecture of GoldOne Hotel & Suites was proudly selected for the 100 Architects of the Year 2019 by the Korean Institute of Architects and the Asia Residential Culture and Residential Surrounding competition.

The views of the sunrise and sunset over Beom Island are truly stunning and sensational.

One of the 21 nature trails on Jeju Island, Olle Course 7, said to be the most beautiful, is within a few minutes' walk along an unspoilt, charming path starting from the hotel. Views will not disappoint thanks to its distinctive location, surrounded by the ocean to the south, and Mount Halla, South Korea's tallest mountain at 1,950 m, and Mount Gogeun to the north.

Access to the major tourist attractions on Jeju Island is stress-free. The world-renowned Jungmun Tourist Complex and downtown Seogwipo City are a short drive away. The 2002 World Cup Stadium, E-mart, Oedolgae Rock, Lee Jung-seop Street and Cheonjiyeon Falls, to name a few, are all easy to get to.

Café ORA and La Scala Restaurant will welcome you with carefully curated beverages and scrumptious meals. The gorgeous Emerald Hall, our signature banquet hall, and 3 boardrooms are designed to accommodate requests ranging from weddings, private celebrations, launches and exhibitions to business meetings.

The 4 oval structures at the front of the building are designed to resemble the symbol of infinity, to provide you with good vibes and health forever. The outdoor heated infinity swimming pool is surrounded by lush greenery.

We hope you have a wonderful stay at GoldOne Hotel & Suites and an unforgettable trip on beautiful Jeju Island.

Front Desk

The following services are available at the front desk:

Check-In / Check-Out Hours

Check-in is after 3 PM and check-out is no later than 11 AM. If you require a late check-out, please inquire at the front desk (additional charges apply).

Payment

Please pay by cash, traveler's check or credit card. Personal checks are not accepted. If the amount payable exceeds KRW 500,000, or if the hotel requests payment during your stay, please settle the bill.

Guest Feedback

Please share any inconvenience or comments with the front desk (064-801-5000) or use the comment card / tourist complaint postcard in your room. The Korea Travel Hotline 1330 (24 hours, multilingual) also provides interpretation and receives tourist complaints.

Other Information

For information on airlines, weather, local news, etc., please ask the front desk.

Housekeeping

Cleaning service, laundry, additional bedding, childcare equipment rental, storing and returning lost property.

Cleaning Service

Please hang the 'DO NOT DISTURB' sign on the outside door handle if you do not wish housekeeping to clean the room. If there is no sign on the door, housekeeping will knock to confirm before cleaning.

Minibar

There is no paid minibar. The refrigerator is left empty for your personal use, and complimentary bottled water and tea are provided according to the number of guests.

Extra Beds / Infant Beds (cot)

Please enquire at the front desk or housekeeping in advance. Cots are for infants up to 12 months only. Extra bed: KRW 20,000 per night (1 per room, 2 for the Royal Suite); infant bed: free of charge. In some room types an extra bed and an infant bed cannot be placed together.

KRW 20,000 per additional person above the standard occupancy.

In-Room Amenities

7 hangers (5 for tops, 2 clip hangers), 4 types of towels (face, hand, bath, bath mat), bathrobes, slippers and a hair dryer are provided. Please ask housekeeping for any additional items.

Slippers: Indoor slippers are in the closet.
Hair dryer: Under the basin in the bathroom.

Iron / Ironing Board

Please ask the front desk or housekeeping. Subject to availability at the time of request.

Self-Laundry (Annex)

Take the aisle on the right of the lobby front desk to the annex, where a free laundry room is open 24 hours with washing machines, dryers and detergent.

Green Card (Environmental Campaign)

If you do not need your bed linen or towels changed during a multi-night stay, please follow the Green Card instructions in your room. Turning off lights and air-conditioning when you go out helps protect Jeju's nature.

Thermostat

The temperature can be controlled with the switch on the wall of each room. Cooling or heating mode is switched for the whole hotel by season.

Lighting

Light switches are located by the bedside and on the wall. Mood lights, bedside lamps and corridor lights are switched by group.

TV

Use the remote control for the IPTV (see 'TV Channels & Remote' below).

Wake-up Call

You can set a wake-up call with the phone in your room. If you need help, the front desk will be happy to assist.

Power Outlets

All power outlets are 220V. If you need an adaptor or transformer, please ask the front desk or housekeeping.

Internet & Wi-Fi

Free high-speed LAN internet and Wi-Fi are available in all rooms.

Jacuzzi

All rooms and suites are equipped with a 2-person jacuzzi. Please make sure all air spouts are under water before starting the jacuzzi, otherwise water may splash. Coloured, powder or oil-based bath products are not permitted; bath salts are available at the front desk (KRW 10,000).

Balcony

All rooms and suites have a private balcony. For your safety, please read the instructions on the balcony door, take care not to get locked out, and keep the insect screen closed.

All rooms and balconies are non-smoking. A KRW 200,000 cleaning fee will be charged if violated, and smoke detectors may trigger the fire alarm throughout the hotel.

La Scala Restaurant

With comfortable seating for 52 guests, enjoy a healthy and fresh buffet breakfast; lunch and dinner are served as all-day dining, cooked to order. Location: Main Lobby (1F).

Breakfast

07:30 – 10:30

All-day dining (lunch & dinner)

10:30 – 22:00 (last order 21:30)

Café ORA

Enjoy our artisan coffee, beverages, GoldOne signature cocktails, craft beer, fine wine and champagne along with light snacks and meals. Location: Main Lobby (1F).

Hours

10:30 – 22:00 (last order 21:30)

Outdoor Heated Infinity Swimming Pool

Our outdoor heated infinity pool operates year-round: main pool (21 m × 6.5 m, max depth 1.2 m), toddler and children's pool (diameter 4.5 m, depth 25 cm) and an outdoor jacuzzi. Beach towels and life jackets can be borrowed and returned at the front desk.

Hours

10:00 – 22:00

Children must be accompanied by an adult. No running or diving.

Fitness Center · Ping-Pong · Playzone (Annex)

Treadmills, exercise bikes, weights, ping-pong, mini soccer, mini basketball, darts, children's trampoline, Nintendo games, etc.

Hours

06:00 – 24:00

Business Center · Reading Room (next to the front desk)

1 computer and an all-in-one printer (fax, copy, scan).

Hours

24 hours

Secret Garden Nature Trail

Why not go for a walk or a run along the charming Secret Garden path, where you will enjoy the real Jeju? Please ask the front desk how to access it. The path joins Olle Course 7 near the beach where Sumoru Park is located. Visit the local Haenyeo ramyeon snack bar by the sea, where fresh seafood and ramyeon are cooked by a halmang haenyeo (elderly woman diver). The Secret Garden path is a true gem of GoldOne Hotel & Suites.

Rooftop Garden (6F)

Enjoy 360-degree scenery including Beom Island, Jeju Provincial Marine Park, Mount Halla (1,950 m), Gogeunsan (a crater hill) and New Seogwipo City.

Banquet Halls

Phone Information

Room-to-room calls: dial the room number.
Outgoing calls (local, intercity, international) cannot be made from the rooms. Please use the phone at the front desk.

Emergency Evacuation

When you enter your room, please check the evacuation map on the inside of the entrance door and identify your current location, the nearest exit / emergency stairs and fire extinguisher. If the fire alarm sounds or an evacuation announcement is made, evacuate immediately as described below.

In Case of Fire

1. Shout "Fire!" to alert others, press the fire alarm button in the corridor and call 119 or the front desk (064-801-5000).
2. Cover your nose and mouth with a wet towel, stay low and evacuate outside the building by the emergency stairs shown on the map.
3. Never use the elevators during a fire.
4. Before opening a door, touch the door handle with the back of your hand. If it is hot, do not open it — stay in the room and wait for rescue.
5. After evacuating, follow the staff to the assembly point (outdoor car park with EV chargers) and do not re-enter the building.

If You Cannot Evacuate

Close the door, block the gaps with wet towels, call 119 and the front desk with your room number, and signal for help from the balcony or window. If the stairs are blocked, use the descending lifeline as instructed by staff or firefighters.

Escape Equipment (Descending Lifeline)

Descending lifelines are provided in the rooms on the 2nd to 5th floors (see the evacuation map for the location). Use them only when you cannot evacuate by the stairs, and read the instructions in the storage box before use.

1. Take the lifeline out, hook it onto the support bracket and tighten the lock.
2. Throw the rope reel down outside the balcony / window.
3. Put the belt over your head, place it under your armpits and pull the ring to tighten it.
4. Face the wall and descend slowly, pushing lightly against the wall with both hands.
5. On reaching the ground, release the belt so the next person can use it.

Power Failure

Take the portable emergency light (flashlight) from the wall next to the entrance door. Please stay in your room; our staff will guide you.

Earthquake

While shaking, take cover under a table and protect your head. When the shaking stops, open the door to secure an exit and evacuate by the stairs (not the elevator) to an open area outside.

Typhoon / Strong Wind

Close and lock the balcony door and windows, and do not leave items on the balcony. Please follow hotel announcements.

Guests Who Need Assistance

Guests with limited mobility, hearing or visual impairments, or travelling with infants, please let us know at check-in so that our staff can assist you first in an emergency.

Room Security

When sleeping or going out, please make sure to lock the balcony door, windows and entrance door. Before opening the door to a visitor, please check through the door viewer and use the door chain.

Room Key

Please keep your room key with you at all times. If it is lost, notify the front desk immediately. Please return the key at the front desk when leaving (check-out by 11 AM).

Valuables (Safe)

Please store your valuables in the safe inside the closet. Under Article 153 of the Commercial Act, the hotel is not liable for any loss of valuables. Please refer to the instructions inside the safe; if you forget your code or have any problem, call the front desk.

Smoking

GoldOne Hotel & Suites is a non-smoking hotel. Smoking in rooms, on balconies or in elevators is strictly prohibited (KRW 200,000 cleaning fee). Flammable or explosive items (fireworks, firecrackers, etc.) are not allowed in the hotel.

Electric Heaters

Use of electric heaters or cooking equipment (gas burners) is strictly prohibited in the rooms and suites.

Parking

Parking is free for guests. Please do not park in spaces reserved for disabled drivers. The hotel is not liable for any lost, stolen or damaged vehicle or items inside the vehicle.

Elevators

Smoking in the elevators is strictly prohibited and subject to a KRW 200,000 fine under the law. Do not use the elevators in case of fire; use the emergency stairs.

Address: 1032 Ieodo-ro, Seogwipo-si, Jeju-do (Seoho-dong), Republic of Korea
제주특별자치도 서귀포시 이어도로 1032

From Jeju Airport, take the airport limousine bus (about 1 hour, KRW 5,000, every ~20 min) or a car / taxi (about 1 hour, 48 km).

Airport Bus No. 800

Board at Jeju Airport Gate 5 → … → get off at Seogwipo Bus Terminal (last stop, ~60 min) → taxi (3 min), or bus 510 / 281 / 282 to Sumoru stop and walk 3 min → Hotel

Airport Bus No. 800-1

Board at Jeju Airport Gate 5 → … → get off at LH Complex 1·2 (~60 min) → taxi (2 min) or walk 10 min → Hotel

Hotel Rules

To ensure the safety and pleasant stay of our guests, GoldOne Hotel & Suites (hereafter "the hotel") has established the following rules according to Article 11 of the Terms & Conditions. Failure to observe these rules may lead to termination of accommodation or facility use according to Article 12, and guests may be subject to a charge.

1. In accordance with police regulations, all guests are required to register at the front desk on arrival.
2. For the safety and comfort of all guests, the following are not permitted in the hotel:
   • Use of electrical appliances such as heaters, hot plates, cooking and other such equipment in the rooms, except those provided or approved by the hotel
   • Smoking in all areas of the hotel
   • Pets
   • Firearms, swords, explosives or inflammable items
   • Disturbances and nuisances that may cause discomfort to other guests
   • Gambling, loud noise or partying in the room
   • Using the lobby as a showroom or business office
   • Distribution of advertising materials, promotional items or propaganda, or selling items to guests
   • Ordering meals and/or drinks from outside the hotel
   • Using the hotel rooms for purposes other than accommodation
   • Items emitting or capable of emitting offensive odours
3. Please refrain from changing the condition of, or moving, fixtures on the hotel premises without prior consent of the hotel.
4. Unclaimed articles and/or laundry left at the hotel will be kept for three months, after which they will be disposed of according to the prevailing civil law or given to a charity of the hotel's choice.
5. Payment should be made at the front desk on departure or when a bill is presented.
6. The hotel is not responsible for any valuables lost or stolen on hotel property. Please keep your valuables in the safe in the room.

Guests may be liable for any damage caused by failure to observe the Rules.

Terms & Conditions

Article 1 Application of Provisions

1. The terms and conditions of stay and relevant contracts shall be governed by these Terms & Conditions; matters not specified herein shall be governed by relevant laws and practices.
2. The hotel is subject to this rule regarding credit card reservations, but details depend on the franchise agreement between the credit card company and the hotel.

Article 2 Refusal of Accommodation — The hotel may refuse to provide accommodation in the following cases:

1. If the accommodation request is not according to these Terms & Conditions
2. If all rooms and suites are fully booked
3. If there is a reasonable suspicion that the party may violate the rules of accommodation, public order or established social morals
4. If the party is clearly identified as being afflicted by an infectious disease
5. If the party puts an undue burden on the hotel
6. If the party is deemed to possess pet(s) or dangerous drugs
7. If accommodation is not available due to a natural disaster, a breakdown of facilities, or unavoidable circumstances beyond the hotel's control
8. If the hotel is deemed unsafe for accommodation by the regulations of the Republic of Korea

Article 3 Statement of Personal Information — If the hotel receives an accommodation request (hereafter "reservation") prior to the date of occupancy, the hotel may require the following within a designated period:

1. Name, gender, nationality, phone number or email address
2. Other information deemed necessary by the hotel and law

Article 4 Reservation Deposit

1. The hotel shall guarantee a reservation only when the request is followed by payment of a deposit. However, a reservation shall be guaranteed if credit card information is provided.
2. When the deposit comes within the scope of Article 5, it shall be used to cover the cancellation charge, with any remainder refunded. When a credit card, without deposit, is used for a reservation, the credit card company will be charged as stipulated in Article 5.
3. In case of reservation or cancellation by credit card, the hotel shall inform the reservation maker of the receipt number, receipt date, receiver's name and deposit amount.

Article 5 Cancellation / Modification

1. If the party holding the reservation cancels or modifies it in part or in whole, the hotel will impose a cancellation charge as follows:
   • 3 days (7 days in peak season) prior to check-in, before 18:00 KST: none
   • 2 days (6 days in peak season) to 1 day prior to check-in, before 18:00 KST: 30% of the first night's room rate
   • After 18:00 KST 1 day prior to check-in (cancellation / change / no-show): 100% of the first night's room rate

   * Promotional / special offers are subject to a separate cancellation policy — 100% of the first night's room rate will be charged.

2. When the reservation is considered cancelled under the preceding paragraph, but the party is able to prove that the failure to arrive was due to the delay or disruption of public transport and not to any personal cause, no cancellation charge will be imposed.

Article 6 Provision for Cancellation

1. Except as otherwise stated, the hotel reserves the right to cancel in the following circumstances:
   • If it is deemed to fall under Article 2, Paragraphs 3 to 8
   • If details requested under Article 3 are not provided by the specified deadline
   • If the deposit requested under Article 4, Paragraph 1 is not paid by the specified deadline
2. If the hotel cancels a reservation in accordance with the foregoing, it shall refund any deposit received.

Article 7 Registration — Guests must register the following with the front desk on the day of arrival:

1. Items of Article 3, Paragraph 1
2. Passport number, visa status, place and date of landing in Korea (foreign guests)
3. Resident registration number (Korean guests)
4. Current address, phone number, date of birth
5. Departure date and time
6. Other information deemed necessary by law and the hotel

Article 8 Check-Out Time

1. Check-out time is 11 AM.
2. The hotel may permit use of a room beyond this time with additional charges:
   • By 3:00 PM: 1/4 of the room rate
   • By 5:00 PM: 1/2 of the room rate
   • After 5:00 PM: full room rate for 1 night

Article 9 Operating Hours — Operating hours of the hotel facilities are listed in this guide.

Article 10 Payment of Bills

1. Bills must be paid at the front desk in cash, traveler's checks, credit cards or coupons accepted by the hotel, on departure or when requested. Personal checks are not accepted.
2. Guests may be requested to prepay 120% of total accommodation charges from the date of occupancy.

Article 11 Observance of Rules — Guests are kindly requested to observe the Rules established and posted by the hotel.

Article 12 Refusal of Continued Accommodation — The hotel reserves the right to refuse continued accommodation in the following circumstances:

1. If Article 2, Paragraphs 3 to 8 is deemed to apply
2. If a guest does not observe the rules
3. If the guest fails to make the appropriate deposit for an extension of stay

Article 13 Responsibilities of Accommodation

1. The hotel's responsibility starts when a guest registers at the front desk and terminates when payment is completed and the guest leaves the room.
2. The hotel cannot accept responsibility for an accident arising from a guest's failure to observe the hotel rules.
3. If a guest can no longer be accommodated for reasons for which the hotel is responsible, the hotel will secure accommodation of the same or similar standard elsewhere.

Article 14 Receipt and Return of Room Key

1. Guests receive room key(s) at registration and must return them at the front desk along with payment at check-out.
2. If a key is lost during the stay, the guest must notify the front desk immediately.

Article 15 Damage or Loss of Interior Furnishings — The hotel accepts a credit card deposit for accommodation and other charges. If interior furnishings are damaged or lost during the stay, the cost will be deducted from the deposit.

• A price list by item is placed in the room closet; items not listed will be charged at 150% of the purchase price.